At Zamay, we aim to process orders efficiently and provide clear information about cancellation requests.
Requesting a Cancellation
If you need to cancel an order, contact support@zamay.store as soon as possible. Include your order number and the email address associated with your purchase.
Orders Not Yet Shipped
We will review cancellation requests for orders that have not yet been processed or shipped. A cancellation cannot be guaranteed once fulfillment has begun.
Orders Already Shipped
Orders that have already shipped generally cannot be stopped through our normal cancellation process. You may contact us to discuss the options available under our Return and Refund Policy and applicable law.
Refunds for Canceled Orders
If a cancellation is approved and payment has been collected, any refund due will be issued according to our Refund Policy and applicable law.
The time required for a refund to appear depends on your payment provider or financial institution.
Changes to Orders
If you need to change an item, quantity, or shipping address, contact us immediately. Changes depend on the order's processing status and cannot be guaranteed.
Contact Information
Email: support@zamay.store
Phone: +1 281-944-7759
We appreciate your understanding and thank you for shopping with Zamay.