Refund policy

Refund & Return Policy

Last Updated: September 10, 2026

At Zamay, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund under the terms below.

1. Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible, the item must generally be:

Unworn
Unused
In its original condition
In the original packaging
Accompanied by the order information or proof of purchase

2. Items That Cannot Be Returned

Certain products may not be eligible for return, including items that:

Have been worn or used
Are damaged after delivery due to customer use
Are missing original packaging or accessories
Are returned after the applicable return period
Cannot be reasonably resold in their original condition

3. How to Request a Return

Before sending an item back, contact us at:

support@zamay.store

Please include:

Order number
Customer name
Item you want to return
Reason for the return
Photos, if the item is damaged or defective

Do not send products to a return address without receiving return instructions from Zamay.

4. Return Shipping

Unless the return is due to an incorrect, defective, or damaged item, the customer may be responsible for return shipping costs.

If Zamay determines that the item was defective, damaged during delivery, or incorrectly shipped, we may provide an appropriate return solution.

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

6. Missing Items or Packaging

A deduction may apply if a returned item is missing original packaging, accessories, charging cables, manuals, or other components included with the purchase.

If any deduction applies, Zamay will explain the reason before the refund is finalized.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, contact us as soon as possible at support@zamay.store with photographs and your order number.

We will review the issue and provide an appropriate resolution.