Refund policy
At Zamay, customer satisfaction matters to us. If you are not satisfied with your purchase, please contact our customer support team to discuss your return or refund request.
Return Period
Return requests must be submitted within [Insert your return window, such as 30 days] of delivery, subject to applicable law and the conditions below.
Return Eligibility
To be eligible for a return, items should generally be:
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Unused and in their original condition.
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Returned with original packaging, where applicable.
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Accompanied by proof of purchase or an order number.
Certain products may be ineligible for return because of their nature, hygiene requirements, customization, or applicable legal restrictions. Any exclusions will be disclosed where required.
How to Request a Return
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Email support@zamay.store.
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Include your order number and the reason for the return.
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Wait for our instructions before sending an item back.
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Follow the return instructions provided by our support team.
Please do not send products to our business address unless our team confirms that this is the correct return destination.
Refunds
After an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method unless otherwise agreed or required by law. The time it takes for the refund to appear depends on your payment provider or financial institution.
Refund Processing Time: [Insert your actual processing timeframe].
Return Shipping Costs
Return shipping costs are the responsibility of [Specify the responsible party]. If an item is defective, damaged, or incorrect, please contact us for assistance.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact support@zamay.store as soon as possible. Include your order number and photographs, if available.
Exchanges
Exchanges are subject to product availability and our approval. Contact customer support to discuss your options.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
For return and refund assistance:
Email: support@zamay.store
Phone: +1 281-944-7759